Registered Patients

You are welcome to register as a patient at the surgery. Please enquire at our reception and collect the relevant forms or click here to download a printable copy. You will need to complete these forms and return them together with (1) some photographic identification and (2) a formal letter showing your current address (for example, a utility bill dated within the last three months).

Following your registration, you will receive a letter from the Surgery inviting you to book a New Patient Health Check with our Healthcare Assistant or one of our Practice Nurses.

NHS England requires that all registered patients have an allocated Doctor within the practice. We allocate our Doctors to our patients based on patient surname. Please see below:

  • A-C Dr K Sadon
  • D-J Dr K Tan
  • K-N Dr Asal
  • O-R Dr Anand
  • S-Z Dr Kumar

This Doctor is the named person responsible for your care however you can continue to see whichever clinician you choose.

Appointments System

You will have a selection of Doctor, Nurse Practitioner/Prescriber or Practice Nurse appointments which can be booked up to 4 weeks in advance.

We are constantly reviewing the working pattern of our team in order to provide the best service for our patients from the available resources, in order to keep up with the demand of our increasing registered patient list, size and the popular walk-in service.

We provide an 8am-8pm service for the walk-in centre for everyone and registered patients can also book appointments between 8am-8pm every weekday and on Saturday mornings.

We run a Doctor’s first appointment service, Registered patients can call each weekday at 8am and they will be added to the Duty doctors triage list, The Doctor will telephone and they will decide if you need to be seen in surgery.

If you need an appointment the Doctor will book this for you,  if your problem can be dealt with over the telephone then this will also be determined by the duty Doctor.

This new service has helped minimise wasted appointments and reduced appointments where the patient has failed to attend.

The surgery telephone lines are open between 8am and 6.30pm, Monday to Friday, for any enquiries you may have. You may wish to contact 111 for any medical enquiries outside of these times.

Our Telephone lines are only operational Monday-Friday 08:00am – 6:30pm and we do not receive calls at the weekend.

If you wish to cancel an appointment, please let the Surgery know as soon as possible and at least 24 hours prior to your appointment so that we may make this available to another patient.

If you have signed up for text reminders then you can also cancel by texting back cancel when you receive the reminder for an appointment.

If you wish to speak to a Receptionist in private please ask and we will take you to another room.

On-line Booking

Patients need to register to access this service by collecting a short form from the surgery and producing photographic ID.

Once you have returned your form and received your username and password through the post, you can access the online booking system by going to www,patient-services.co.uk

 

Access to a Doctor or Nurse

In order for us to direct you to the right person, when you telephone for an appointment our Receptionists may ask whether you feel you need to be seen by a Doctor or whether you could be seen by a Clinical Nurse Specialist. If there is a specific Clinician you require to see please inform reception when booking your appointment.

We are a training practice and from time to time fully qualified Doctors in training will be working here, this will be signposted by messages at reception, if you would prefer not to be seen by one of these Doctors in training please let the receptionist know.

Services Provided

We have 5 regular GP’s (including 2 female GP’s) as well as 3 female Nurse Practitioners/Prescribers who offer a holistic approach and alternative contact for patients.

Our Practice Nurses can deal with:

  • Dressings
  • Removal of stitches
  • Chronic disease management (diabetes, asthma, lung and heart disease, etc)
  • Help and information about travel vaccinations
  • Immunisations and vaccinations
  • Ear syringing
  • Family planning
  • Cervical screening
  • Spirometry
  • Swabs

Our Health Care Assistant can deal with:

  • Blood pressure checks
  • ECG tests
  • Blood tests
  • Flu jabs
  • Diet advice
  • New patient health checks
  • Smoking cessation
  • D-Dimer
  • INR

Other Services offered for registered Patients:

  • Walk-in Services (evenings and weekends)
  • Minor Surgery Clinics (by waiting list)
  • Child Health Surveillance
  • Maternity – antenatal and postnatal
  • Contraceptive Services
  • Drug and Alcohol services
  • Mental Health Services
  • Access to District Nurses
  • Wheelchair Assessment

Minor Operations are booked according to our waiting list and non NHS medicals are available by prior arrangement for registered patients.

If you would like a chaperone service for intimate procedures, this can be arranged on request via reception or by asking your clinician.

Please note that we cannot help with dental problems in any way. Patients should contact their own dentist during normal practice opening hours. Alternatively, for dental emergencies and urgent symptoms during evenings, weekends or bank holidays patients should call the NHS 111 Service or the DentaLine Call Centre on 01634 890300 for advice. For help with finding a dentist to register with please call the Dental Helpline on 0800 014 1538.

Telephone Consultations

The Receptionist will also ask if the problem could be dealt with by a telephone consultation, for example if you feel the problem is likely to be straightforward or is a recurrence of a known problem.

The following are suitable for telephone consultations:

  • Follow-up discussions or advice relating to previously seen or existing conditions
  • Some medication reviews where the existing prescriptions are straight forward
  • Discussion of test results
  • Discussions regarding the suitability of, or reactions to medication
  • Discussions of an administrative nature such as choice of provider or clinical procedure

Home Visits

Home visits are available Monday to Friday and undertaken when, in the light of the patient’s medical condition, the Doctor considers that a consultation/examination is needed and would most appropriately be given at the home of the patient. This service is generally offered to the housebound, elderly and seriously ill and you may enquire at reception for further information. The Doctor will likely ring you before visiting. Please remember however, that the doctor can see several patients in the surgery in the time it takes to make a home visit – please try to attend the surgery if at all possible.

If possible please request Home visits as soon as required for us to make the necessary arrangements

Results

Results will be given over the telephone if you can confirm your personal information. This is in keeping with the Caldicott Report, which is working towards improving patient confidentiality.

Results will only be given to the patient and not to third parties unless we have written consent.

Please ring Monday to Friday after 12 noon when the Surgery is less busy. Most test results will be available after one week apart from X-rays and scans which usually take 2-3 weeks.

Complaints and Comments

If you have any compliments, suggestions or are less than satisfied with any aspect of the service provided by this practice, please ask to speak to or address your complaint in writing to the Practice Manager. Please also see our Complaints Procedure, which you can view on the About Us section of this website.

Patients Rights and Responsibilities

We have suitable access and facilities for disabled patients and a hearing loop for those with hearing aids.

If you are not clear on the instructions/guidance you have been given by the Doctor or other member of staff, please ask for clarification before leaving the surgery.

If use of a wheelchair is required please contact the surgery in advance so we can make this available for you

You will be treated with respect and dignity by our staff at all times. Please treat our staff in the same way. Aggression, violence or threatening behaviour (including verbal abuse) toward other patients and/or any of the practice staff will not be tolerated, and the practice retains the right to exclude such patients from the practice list.

Use of Personal Health Information

The practice is registered with the Information Commissioner’s Office and complies with the relevant requirements for the retention and use of patient details and personal health information as governed by the Data Protection Act 1998. To download a comprehensive leaflet on how we use your health records please click on the link below.

How We Use Your Health Records Leaflet

Sometimes the information recorded about you may be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research. For more information, including how to opt out of the scheme, please click on the link below.

Notice for patients regarding Data Collection

To download patient advice on the Freedom of Information Act please click on the link below.

Freedom of Information leaflet